Privacy policy

Last Updated: August 5, 2026

ALZATA Shops (“ALZATA Shops,” “we,” “us,” or “our”) operates this store and website, including related information, content, features, tools, products, and services, to provide our customers with a curated online shopping experience (collectively, the “Services”).

ALZATA Shops is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit or use our website, make a purchase or other transaction, communicate with us, or otherwise interact with our Services.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will control with respect to those matters.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, processing, and disclosure of personal information as described below.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to an individual.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact Information

This may include:

• Name;

• Email address;

• Phone number when voluntarily provided;

• Billing address; and

• Shipping address.

Financial and Payment Information

This may include:

• Payment card information;

• Payment method;

• Payment confirmation;

• Transaction details; and

• Other information necessary to process your payment.

Payment information may be collected and processed by Shopify, payment processors, or other payment-service providers rather than directly by ALZATA Shops.

Account Information

Depending on the customer-account features available through our Services, account information may include:

• Account identifiers;

• Login or authentication information;

• Preferences; and

• Account settings.

Transaction and Shopping Information

This may include:

• Products you view;

• Products added to your cart or wishlist;

• Products you purchase;

• Eligible returns or refunds;

• Order cancellations;

• Previous transactions; and

• Other interactions with our store.

Communications With Us

We collect information you voluntarily provide when communicating with us, including information submitted in:

• Customer-service inquiries;

• Return or refund requests;

• Damaged or defective product claims;

• Reviews or feedback; and

• Other communications.

Device and Technical Information

This may include information about:

• Your device;

• Browser;

• Network connection;

• IP address; and

• Other device or online identifiers.

Usage Information

We may collect information regarding how you interact with the Services, including how and when you visit, browse, or navigate our website.

SOURCES OF PERSONAL INFORMATION

We may collect personal information:

Directly from you, including when you place an order, create or use an account, contact us, request customer support, or otherwise provide information to us.

Automatically through the Services, including information collected from your device and through cookies, pixels, and similar technologies.

From Shopify and our service providers, including companies that provide technology, payment processing, analytics, fraud prevention, customer support, fulfillment, shipping, and other services on our behalf.

From business, advertising, and marketing partners or other third parties, as permitted by applicable law.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with ALZATA Shops, we may use personal information for the following purposes.

Providing and Improving Our Services

We may use personal information to:

• Process payments;

• Process and fulfill orders;

• Arrange shipping and delivery;

• Provide tracking and order notifications;

• Process eligible returns and refunds;

• Process cancellation requests;

• Address damaged, defective, incorrect, or misprinted merchandise;

• Maintain and manage customer accounts;

• Remember preferences;

• Provide customer support;

• Enable customer reviews where available;

• Recommend relevant products;

• Improve our website and shopping experience; and

• Otherwise provide the Services.

Because ALZATA Shops uses third-party fulfillment partners, information necessary to process and deliver an order—such as your name, shipping address, contact information, and order details—may be shared with the applicable fulfillment and shipping providers.

Marketing and Advertising

Subject to applicable law and your communication preferences, we may use personal information for marketing and promotional purposes.

This may include:

• Sending promotional emails;

• Providing advertisements for products or services;

• Personalizing advertising;

• Measuring advertising performance; and

• Using information about your interactions with the Services to provide more relevant marketing.

Where consent is legally required, we will seek appropriate consent before sending applicable marketing communications or using certain technologies.

You may unsubscribe from promotional emails by using the unsubscribe option included in those communications.

Security and Fraud Prevention

We may use personal information to:

• Authenticate customer accounts;

• Provide a secure shopping and payment experience;

• Detect or investigate suspected fraud;

• Prevent illegal, malicious, or unsafe activity;

• Protect ALZATA Shops, our customers, Shopify, and others; and

• Secure our Services.

If you maintain an account, you are responsible for keeping your account credentials secure.

Communicating With You

We may use your information to:

• Respond to questions;

• Provide customer service;

• Communicate about your order;

• Address shipping or delivery issues;

• Process eligible returns, refunds, or cancellations;

• Handle product-related claims; and

• Maintain our customer relationship.

Legal and Compliance Purposes

We may use personal information as reasonably necessary to:

• Comply with applicable laws and regulations;

• Respond to valid legal processes;

• Respond to lawful requests from government or law-enforcement authorities;

• Investigate or participate in legal proceedings;

• Enforce our Terms of Service and other policies; and

• Protect our legal rights and the rights of others.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties for legitimate business purposes consistent with this Privacy Policy.

These may include:

Shopify and Service Providers

We may disclose information to Shopify and vendors that provide services on our behalf, including:

• Payment processing;

• Information technology;

• Website hosting;

• Data analytics;

• Customer support;

• Fraud prevention;

• Cloud storage;

• Order fulfillment;

• Print-on-demand production;

• Shipping and delivery; and

• Other services necessary to operate ALZATA Shops.

Business, Advertising, and Marketing Partners

We may share information with business and marketing partners that help us provide advertising, marketing, analytics, or related services, subject to applicable law.

Depending on where you reside, you may have the right to opt out of certain sharing or processing of personal information for targeted advertising.

Where applicable, privacy choices and opt-out mechanisms will be made available through our website or Shopify's privacy tools.

At Your Direction or With Your Consent

We may disclose information when you request, direct, or consent to the disclosure, such as when information is necessary to ship an order or when you interact with third-party integrations.

Business and Legal Transactions

We may disclose information in connection with:

• A merger;

• Acquisition;

• Sale or restructuring of the business;

• Bankruptcy or similar proceeding;

• Compliance with legal obligations;

• Subpoenas, court orders, or other valid legal processes;

• Enforcement of our Terms or policies; or

• Protection of ALZATA Shops, our customers, or others.

RELATIONSHIP WITH SHOPIFY

The Services are hosted and powered by Shopify.

Shopify collects and processes certain personal information relating to your access to and use of the Services in order to provide and improve its services.

Information you submit through our store may be transmitted to and processed by Shopify and other service providers, including providers located in countries other than where you reside.

ALZATA Shops may use Shopify features that incorporate information obtained through interactions with our store, Shopify, and other merchants.

In certain circumstances, Shopify is independently responsible for its processing of personal information, including responding to applicable privacy-rights requests relating to Shopify's own processing.

You may learn more about Shopify's privacy practices through Shopify's Consumer Privacy Policy and privacy tools available through Shopify.

COOKIES AND SIMILAR TECHNOLOGIES

Our Services may use cookies, pixels, and similar technologies to operate and improve our website, remember preferences, understand how customers interact with our Services, provide analytics, prevent fraud, and support advertising and marketing.

Depending on your location, applicable law, and our Shopify privacy configuration, you may be presented with choices regarding certain cookies and data-processing activities.

Blocking or disabling certain cookies may affect the functionality of portions of our website.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

THIRD-PARTY WEBSITES AND LINKS

Our Services may contain links to websites or online platforms operated by third parties.

ALZATA Shops does not control these third-party websites and is not responsible for their privacy practices, security, accuracy, availability, or content.

If you follow a link to a third-party website, we encourage you to review that party's privacy policy, terms, and security practices before providing personal information.

The inclusion of a third-party link does not necessarily constitute an endorsement of that third party.

CHILDREN'S DATA

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age applicable in their jurisdiction.

If you are a parent or legal guardian and believe a child has provided personal information to ALZATA Shops, please contact us at admin@alzatashops.com to request appropriate action.

We do not knowingly sell or share, as those terms may be defined under applicable privacy laws, personal information belonging to individuals under 16 years of age.

SECURITY AND RETENTION OF PERSONAL INFORMATION

We take reasonable measures designed to protect personal information.

However, no security system or method of transmitting information over the Internet is completely secure, and we cannot guarantee absolute security.

Please avoid sending sensitive or confidential information through unsecured communication channels.

How long we retain personal information depends on factors such as whether the information is needed to:

• Maintain your account;

• Process or document transactions;

• Provide the Services;

• Comply with legal, tax, accounting, or regulatory obligations;

• Prevent fraud;

• Resolve disputes; or

• Enforce agreements and policies.

Information will be retained as reasonably necessary for applicable business and legal purposes.

YOUR PRIVACY RIGHTS AND CHOICES

Depending on where you reside and applicable law, you may have certain rights regarding your personal information.

These rights are not absolute and may apply only under certain circumstances.

They may include:

Right to Access or Know

You may have the right to request information about personal information we maintain about you.

Right to Delete

You may have the right to request deletion of certain personal information, subject to applicable exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

In certain circumstances, you may have the right to receive a copy of personal information we maintain about you.

Right to Opt Out of Certain Sale, Sharing, or Targeted Advertising

Depending on where you reside, you may have the right to opt out of activities legally defined as the sale or sharing of personal information or processing for targeted advertising.

Where applicable, ALZATA Shops and Shopify may provide privacy controls or opt-out mechanisms through the Services.

Where legally required and technically applicable, recognized privacy preference signals such as Global Privacy Control may also be honored.

Managing Marketing Communications

You may unsubscribe from promotional emails at any time by selecting the unsubscribe option included in the email.

Even after opting out of promotional communications, we may continue sending transactional or non-promotional communications concerning your orders, account, customer-service requests, or other business relationship with ALZATA Shops.

ADDITIONAL RIGHTS FOR UK AND EEA USERS

If you reside in the United Kingdom or European Economic Area, applicable law may provide additional rights, subject to applicable exceptions and limitations.

These may include:

Objection or Restriction of Processing

You may have the right to object to or request restrictions on certain processing of personal information.

Withdrawal of Consent

When processing is based on your consent, you may have the right to withdraw that consent.

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

EXERCISING YOUR PRIVACY RIGHTS

Where applicable, you may exercise available privacy rights through privacy options provided on our Services or by contacting:

admin@alzatashops.com

We may need to verify your identity before completing certain requests.

Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. We may require appropriate proof of authorization and/or direct verification of your identity.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

We will respond to valid requests within the timeframe required by applicable law.

Certain privacy requests involving information independently processed by Shopify may need to be submitted through Shopify's applicable privacy tools.

COMPLAINTS

If you have a complaint regarding how ALZATA Shops handles your personal information, please contact us at:

admin@alzatashops.com

We will review your concern and respond as appropriate.

Depending on where you reside, you may also have the right to appeal certain decisions or submit a complaint to an applicable privacy or data-protection authority.

INTERNATIONAL TRANSFERS

ALZATA Shops, Shopify, and our service providers may transfer, store, or process personal information outside the country in which you reside, including in the United States.

When applicable law requires specific protections for international transfers of personal information, appropriate recognized transfer mechanisms may be used.

For transfers involving the European Economic Area or United Kingdom, these mechanisms may include applicable Standard Contractual Clauses or other legally recognized safeguards, unless another lawful transfer mechanism applies.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, Services, Shopify functionality, service providers, or legal and regulatory requirements.

When changes are made, we will post the updated Privacy Policy on our website and update the “Last Updated” date.

Where required by applicable law, additional notice will be provided.

CONTACT

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise privacy rights available to you, please contact:

ALZATA Shops
Email: admin@alzatashops.com

For purposes of applicable data-protection laws, ALZATA Shops is the data controller of personal information where applicable.