Refund policy
Last Updated: August 5, 2026
At ALZATA Shops, we want you to feel confident when shopping with us. Because many of our products are fulfilled through third-party fulfillment partners and certain products are made specifically after an order is placed, return eligibility varies by product type and reason for return.
Please review this policy carefully before making a purchase.
RETURN ELIGIBILITY
Eligible return requests must be submitted within 14 calendar days of the date your order is marked delivered by the shipping carrier.
To be eligible for an approved return, merchandise must be:
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Unworn and unused;
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Unwashed and unaltered;
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In its original condition;
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Returned with all original tags attached; and
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Returned in its original packaging when applicable.
ALZATA Shops reserves the right to decline a return when merchandise does not meet the eligibility requirements described in this policy, subject to applicable law.
CHANGE-OF-MIND RETURNS
ALZATA Shops does not accept returns for change of mind or buyer's remorse.
Examples include, but are not limited to, deciding that you no longer want an item after purchase or ordering multiple items with the intention of returning unwanted selections.
Please carefully review product descriptions, photographs, measurements, sizing information, colors, and other product details before completing your purchase.
Nothing in this policy limits any rights that cannot legally be waived under applicable consumer-protection law.
EXCHANGES
ALZATA Shops does not offer exchanges.
If an eligible non-POD product qualifies for a return under this policy and you would like a different item, size, or color, you may place a new order after following the applicable return procedure.
PRINT-ON-DEMAND PRODUCTS
All print-on-demand ("POD") products are FINAL SALE.
POD merchandise is produced specifically after an order is placed. We therefore do not accept POD returns or exchanges because of:
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Incorrect size selected by the customer;
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Incorrect color or style selected by the customer;
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Change of mind;
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Buyer's remorse; or
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Other customer ordering errors.
Please carefully review the product description, size chart, color selection, personalization details, and other applicable information before placing your order.
Damaged, Defective, Incorrect, or Misprinted POD Products
If your POD product arrives damaged, defective, incorrect due to a fulfillment error, or misprinted, please contact us within 30 calendar days of delivery.
Email:
admin@alzatashops.com
Please include:
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Your full name;
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Order number;
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Description of the problem; and
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Clear photographs showing the item and the issue.
Additional photographs or information may be requested so that we can investigate your claim.
If the claim is approved, ALZATA Shops will provide an appropriate resolution, which may include replacement or refund, depending on the circumstances.
FINAL-SALE AND NON-RETURNABLE PRODUCTS
In addition to all POD products, certain products may be designated final sale or non-returnable for hygiene, health, safety, personalization, or other reasons.
These may include:
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Swimwear where applicable hygiene protections have been removed or compromised;
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Bodysuits;
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Intimate apparel;
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Face masks;
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Beauty/personal-care products;
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Personalized or customized merchandise; and
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Merchandise specifically identified as "Final Sale" on the product page.
Additional products may be non-returnable where required or permitted by applicable law.
Please review the product page before ordering.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your merchandise promptly after delivery.
If you receive an item that is damaged, defective, or incorrect because of an ALZATA Shops or fulfillment error, contact us as soon as possible at:
admin@alzatashops.com
For eligible standard merchandise, please report the problem within 14 calendar days of delivery. POD claims may be submitted within 30 calendar days of delivery as described above.
Include your order number, a description of the problem, and clear photographs showing the merchandise and issue.
Please do not discard damaged merchandise or packaging until your claim has been resolved, as additional photographs or information may be required.
RETURN SHIPPING
Customers are responsible for return-shipping costs for approved returns unless the return is necessary because ALZATA Shops or one of our fulfillment partners sent an incorrect, damaged, or defective product.
When ALZATA Shops determines that we are responsible for the return, we will provide applicable return instructions.
Original shipping charges are nonrefundable, except where required by law or when otherwise determined by ALZATA Shops because of our error.
DO NOT RETURN PRODUCTS WITHOUT AUTHORIZATION
Do not mail a product back to the address shown on the original shipping package unless ALZATA Shops specifically instructs you to do so.
ALZATA Shops works with multiple fulfillment locations, and the appropriate return destination can vary by product.
Before returning an eligible product, contact:
admin@alzatashops.com
We will provide return instructions and, when applicable, the correct return address.
Unauthorized returns or merchandise sent to an incorrect address may not be eligible for a refund.
RETURN DEADLINE
After an eligible return is authorized, the merchandise must be shipped according to the deadline provided in your return instructions.
We recommend retaining your return tracking information until your return has been processed.
REFUNDS
After an authorized return is received, ALZATA Shops will inspect or otherwise verify the return.
Please allow approximately 5–7 business days after receipt and approval of the returned merchandise for us to process your refund.
Once processed, refunds will generally be issued to the original payment method.
Your financial institution or payment provider may require additional time to post the refund to your account. Processing times after we issue a refund are outside ALZATA Shops' control.
Original shipping charges are nonrefundable except as otherwise stated in this policy or required by law.
SPLIT-SHIPMENT ORDERS
Orders containing multiple products may be delivered in separate packages.
For eligible standard merchandise, the applicable return period generally begins when the particular product you wish to return is marked delivered, rather than when an unrelated package from the same order arrives.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at:
admin@alzatashops.com
Orders may only be canceled before they enter processing or fulfillment.
Because orders may enter processing shortly after being placed, submitting a cancellation request does not guarantee that the order can be canceled.
Once an order has entered processing, fulfillment, or shipment, it cannot be canceled.
HOW TO REQUEST AN ELIGIBLE RETURN OR REPORT A PROBLEM
Email:
admin@alzatashops.com
Please include your:
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Name;
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Order number;
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Product involved;
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Reason for contacting us; and
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Photographs, when reporting damage, defects, incorrect merchandise, or printing problems.