Shipping policy
Last Updated: August 5, 2026
Thank you for shopping with ALZATA Shops. This Shipping Policy explains how orders are processed, fulfilled, shipped, and delivered.
WHERE WE SHIP
ALZATA Shops currently offers shipping to eligible addresses within:
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The United States;
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Eligible U.S. territories;
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APO/FPO and eligible U.S. military addresses, when supported by the applicable carrier and fulfillment location; and
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Canada.
Shipping availability for a particular product and destination may depend on the product, fulfillment location, carrier, and shipping method.
If we cannot ship a particular product to your address, available shipping options may be restricted during checkout or we may contact you regarding the order.
ALZATA Shops does not currently offer general shipping to the United Kingdom.
We may expand to additional international destinations in the future.
THIRD-PARTY FULFILLMENT
ALZATA Shops works with third-party fulfillment partners to provide our customers with a broader selection of merchandise.
Depending on the product purchased, merchandise may be stored, manufactured, processed, or shipped on our behalf by one of our fulfillment partners.
Products may ship from different fulfillment locations, including locations within or outside the United States.
Your purchase remains a transaction with ALZATA Shops, and customer-service questions regarding your Alzata order should be directed to us at:
admin@alzatashops.com
PROCESSING AND FULFILLMENT TIMES
Processing time is the period between placement of your order and when your merchandise is prepared and transferred to the shipping carrier.
Processing times vary depending on the product, fulfillment location, order volume, holidays, and whether an item is produced on demand.
Print-on-demand merchandise is produced after an order is placed and may require additional fulfillment time before shipment.
Processing time is separate from carrier transit time.
When an estimated processing or delivery timeframe is displayed on a product page or during checkout, please review that information before completing your purchase.
ESTIMATED DELIVERY TIMES
Delivery dates and transit times displayed by ALZATA Shops, our fulfillment partners, or shipping carriers are estimates rather than guaranteed delivery dates, except where expressly stated otherwise.
Actual delivery times can vary based on:
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Fulfillment location;
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Shipping destination;
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Carrier service;
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Order volume;
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Holidays;
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Severe weather;
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Transportation disruptions;
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Customs processing;
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International border processing; and
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Other circumstances outside our reasonable control.
Once your order ships, available tracking information will generally provide the most current estimate of its delivery status.
SPLIT SHIPMENTS
Because ALZATA Shops works with multiple fulfillment locations, an order containing multiple products may arrive in separate packages.
For example, two products purchased in the same order may be fulfilled from different facilities and therefore may:
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Ship on different dates;
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Arrive on different dates;
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Be delivered by different carriers; and
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Have separate tracking numbers.
Receiving only part of your order does not necessarily mean that another item is missing.
Please review all tracking information associated with your order.
You will not be charged additional shipping solely because ALZATA Shops or its fulfillment partners divide an order into multiple shipments unless additional charges were disclosed to you as part of your transaction.
TRACKING INFORMATION
When tracking is available, customers will generally receive a shipping confirmation containing tracking information after an order or portion of an order ships.
Please allow time for the carrier to activate and update tracking information.
For split shipments, you may receive more than one tracking number.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
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Recipient name;
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Street address;
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Apartment/unit number;
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City;
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State/province;
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Postal or ZIP code; and
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Country
before submitting your order.
If you discover an address error, contact:
admin@alzatashops.com
as soon as possible.
We will attempt to assist when possible, but address changes cannot be guaranteed after an order has entered processing or fulfillment.
INCORRECT OR INCOMPLETE ADDRESSES
If a package cannot be delivered because the customer provided an incorrect, incomplete, or insufficient address, additional shipping charges may apply if reshipment is available.
Certain products, including print-on-demand merchandise, may have different options after being returned to the fulfillment facility.
ALZATA Shops will review returned-to-sender situations individually based on the product, fulfillment circumstances, and applicable law.
RETURNED-TO-SENDER AND UNCLAIMED PACKAGES
Packages may be returned to the fulfillment location because of an incorrect address, unsuccessful delivery attempts, failure to claim a package, carrier restrictions, or other delivery problems.
Carrier return processing can take several weeks.
If tracking indicates that your package is being returned to sender, please contact:
admin@alzatashops.com
Refunds or reshipments are not automatic in every returned-to-sender situation. Available options will depend on the reason for return, product type, fulfillment partner requirements, and applicable law.
Additional shipping charges may apply when reshipment is requested because of an incorrect address or failure to claim a package.
LOST OR MISSING PACKAGES
If tracking has stopped updating or you believe your package may have been lost in transit, please contact ALZATA Shops.
We may work with the carrier and/or applicable fulfillment partner to investigate the shipment.
Please provide your order number and tracking information when contacting us.
Do not wait an extended period to report a suspected lost shipment because carrier and fulfillment-partner claim deadlines may apply.
PACKAGES MARKED DELIVERED
If tracking shows that your package was delivered but you cannot locate it:
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Verify the shipping address associated with your order.
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Check your mailbox, porch, entrance, garage, parcel locker, and other possible delivery locations.
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Ask household members or others at the delivery location whether they accepted the package.
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Check with nearby neighbors when appropriate.
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Contact the shipping carrier for additional delivery information.
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If the package remains missing, contact ALZATA Shops at admin@alzatashops.com.